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GA 231 | How to Think Scientifically in Healthcare with Maurene Stock and Katie Melching

By Jessica Bush Updated on September 5th, 2018

This week’s guests are Maurene Stock and Katie Melching of Mercy Health Muskegon. They shed some light on the organization’s lean journey, including their approach and how they learned to think scientifically. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Their backgrounds (2:20)
  • Their favorite quotes (3:52)
  • How they got started (6:44)
  • What it looked like (7:55)
  • Kaizen events vs. kata (10:36)
  • How A3 is similar (15:49)
  • Their current approach (19:12)
  • Revisiting the overall challenge (24:02)
  • The impact of scientific thinking (29:45)
  • What they enjoy the most about their approach (37:40)

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