GA 328 | Lean in Hospitality with Aaron Davidson

This week’s guest is Aaron Davidson. Aaron explained how he and his team use lean in the hospitality industry, including some unique examples involving cleaning hotel rooms, gambling, and more. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quotes that inspire Aaron (2:20)
  • Aaron’s background (3:05)
  • What Aaron worked on in the early days (4:54)
  • What lean in hospitality is like (9:17)
  • An example of a kaizen event they did (11:38)
  • The end result (17:15)
  • What “shifting mindsets” means (18:30)
  • The role of regulation (21:01)
  • The reality of card counting (26:57)
  • How kaizen events are run (32:20)
  • Aaron’s final words of wisdom (34:59)

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What Do You Think?

What surprised you most about how lean is being used in hospitality, gambling, etc?

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