GA 350 | Emphasizing the Process with Cristian Goyzueta

This week’s guest is Cristian Goyzueta. Cristian is relatively new to continuous improvement but had a wealth of knowledge to share. Cristian and Ron covered quite a few different topics, ranging from ISO to visual management and more.  A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote that inspires Cristian (3:20)
  • Cristian’s background (4:44)
  • ISO and lean in the service industry (8:30)
  • Why it’s hard to convince leaders to focus on the process (13:10)
  • Cristian’s goals (21:17)
  • Experimenting with visual management (28:25)
  • Cristian’s final words of wisdom (33:36)

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