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GA 379 | Leading vs. Lagging Indicators with Tracey and Ernie Richardson

By Jessica Bush Updated on July 7th, 2021

This week’s guests are Tracey and Ernie Richardson. Tracey and Ernie broke down leading and lagging indicators, balancing the two, and some examples of both. They also explained the role standards play in navigating these indicators. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quotes that inspire Tracey and Ernie (3:11)
  • How things have been going for Tracey and Ernie (4:52)
  • Leading vs. lagging indicators (7:51)
  • Examples of these indicators (11:58)
  • Balancing leading and lagging indicators (17:56)
  • Having standards (20:57)
  • The role of standardization in indicators (25:21)
  • The people side of continuous improvement (28:51)

Podcast Resources

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