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GA 379 | Leading vs. Lagging Indicators with Tracey and Ernie Richardson

Avatar photo By Jessica Bush Updated on July 7th, 2021

This week’s guests are Tracey and Ernie Richardson. Tracey and Ernie broke down leading and lagging indicators, balancing the two, and some examples of both. They also explained the role standards play in navigating these indicators. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quotes that inspire Tracey and Ernie (3:11)
  • How things have been going for Tracey and Ernie (4:52)
  • Leading vs. lagging indicators (7:51)
  • Examples of these indicators (11:58)
  • Balancing leading and lagging indicators (17:56)
  • Having standards (20:57)
  • The role of standardization in indicators (25:21)
  • The people side of continuous improvement (28:51)

Podcast Resources

What Do You Think?

What has been your experience with leading and lagging indicators?

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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