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GA 492 | Better Metrics for Better Management with Mark Graban

Avatar photo By Jessica Bush Updated on September 7th, 2023

This week’s guest is Mark Graban. Ron and Mark discussed process behavior charts, the importance of good metrics, the Red Bead Experiment, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The (often misquoted) quote Mark likes (2:22)
  • Mark’s background (8:02)
  • What a process behavior chart is (15:40)
  • Where “Better Metrics for Better Management” comes from (10:25)
  • Mark’s thoughts on what kind of metrics are preferable (23:56)
  • An example (25:11)
  • What the Red Bead Experiment is and why it matters (28:25)
  • Whether Mark has experienced any pushback (33:47)

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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