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GA 627 | Value Stream Mapping on University Campuses with Kristin Kielich

Avatar photo By Jessica Bush Updated on April 8th, 2026

This week’s guest is Kristin Kielich. Ron and Kristin discussed Kristin’s experiences with continuous improvement in education, dealing with resistance, measuring success, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote Kristin likes (2:51)
  • Her background (4:03)
  • About Kristin’s personal lean journey (11:48)
  • Dealing with resistance (14:13)
  • How the UC system uses Value Stream Mapping (19:01)
  • How their team is structured (21:23)
  • Measuring success (27:39)
  • Her final words of wisdom (31:03)

Podcast Resources

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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