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Jon Miller

Jon has dedicated his 25+ year career to the field of kaizen, continuous improvement, and lean management. Jon spent the first eighteen years of his life in Japan, then graduated from McGill University with a bachelor’s in linguistics.

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1485 Articles

Advancing the Self-Revolution

By Jon Miller - August 19th, 2019

A brand-new banner caught my eye during a recent trip to China. If judging by the size, variety and volume of banners alone, one would think that the communist revolution is still in full swing 98 years after the formation of the Party

Why Can’t We See the Financial Impact of Continuous Improvement?

By Jon Miller - August 12th, 2019

Last week I had the opportunity to address the question of why it’s sometimes difficult to see the financial impact of successful continuous improvement efforts. If actions are inadequate to deliver results or if they are not sus

The Lean Approach to Strategy

By Jon Miller - August 5th, 2019

A strategy is a plan of action intended to achieve a major objective. Lean transformation aims to make major changes in how we work, to streamline our processes, to upgrade our thinking and skills. Many agree that Lean is a strategy fo

Can We Have Too Much Scientific Thinking?

By Jon Miller - July 29th, 2019

The term scientific thinking has been used with increasing frequency in the Lean management community over the past decade. The idea is not new. There is little doubt as to its importance in continuous improvement, good management and

Moonshots, Rocket Science and Taking Small Steps

By Jon Miller - July 22nd, 2019

This week we celebrate the 50th anniversary of the moon landing by the Apollo 11 mission. After a sleepy half-century in which space exploration has been largely unmanned, interest in sending humans further out in space is growing at l

The Lean Leader as Player-Coach

By Jon Miller - July 15th, 2019

Player-coaches are far less common today than they were in professional sports a few decades ago. A few notable superstar players informally perform a similar role today, but under a dedicated head coach who guide the team. In modern b

The Guessing Game of Lean Leadership

By Jon Miller - July 8th, 2019

“Eliminate slogans and exhortations asking the workforce for zero defects” or other such improvement targets, Dr. Deming set down as one of his fourteen principles. Yet this piece of advice ignored by even the most dedicate

Six Month Reflection Questions

By Jon Miller - July 1st, 2019

A colleague recently suggested reflecting back seven years on what we learned and what we would do differently today based on that. Seven years is so long ago. It almost makes me dizzy to consider. The big issues and questions from bac

Standard Work for Solving Crossword Puzzles

By Jon Miller - June 24th, 2019

Lately I have been having fun solving daily crossword puzzles with my family. By reflecting on both mistakes and successful approaches, I have arrived at a strategy, even something like standard work, for solving crossword puzzles. Ste

Review of The Lean Sensei by Balle, Chartier et al.

By Jon Miller - June 17th, 2019

The Lean Sensei by Michael Ballé, Nicolas Chartier, Pascale Coignet, Sandrine Olivencia, Daryl Powell and Eivind Reke collects the co-authors’ wisdom to answer, “what is a lean sensei and what do they do?” The auth

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