Jon Miller, Author at Gemba Academy

Jon Miller

Jon has dedicated his 25+ year career to the field of kaizen, continuous improvement, and lean management. Jon spent the first eighteen years of his life in Japan, then graduated from McGill University with a bachelor’s in linguistics.

1485 Articles

Introducing the Value Stream Management Resources Page

By Jon Miller - March 20th, 2019

When Mike Rother and John Shook wrote the book Learning to See, it represented a major step forward in the awareness among practitioners in the lean community. Prior to the activity of Value Steam Mapping, it was more challenging for

Lean Literacy

By Jon Miller - March 18th, 2019

Michael Ballé wrote a thoughtful reply to the question of what should be included in an MBA-level course to teach Lean concepts. It is a tough question because as Michael points out, there are some deep differences that must be recon

What Meetings Reveal About a Leader’s Beliefs

By Jon Miller - March 11th, 2019

One of the simplest and most impactful things an organization can do in the pursuit of excellence is to reform how they hold meetings. And yet this is one of the most challenging changes. A recent conversation reminded me of this. The

Amazon’s New Waste Reduction Strategy: Batching

By Jon Miller - March 4th, 2019

Amazon is trying something new in an effort to reduce packaging materials as well as the amount of fuel burned by making fewer deliveries. According to the article Amazon’s new waste reduction strategy: deliver only once a week, whe

What is the Right Amount of Slack?

By Jon Miller - February 25th, 2019

The Kraft Heinz company reported poor financial performance this past week, causing its stock price to dive more than 20%. It has lost nearly half of its value over the past year. A Wall Street Journal article said of Kraft’s man

Words of Taiichi Ohno: Build a System that Loses Money

By Jon Miller - February 18th, 2019

At one level, a lean transformation means improving existing systems and building new systems where required. People and organizations cannot avoid systems. We all work within systems, be they regulatory, financial, logistical, politic

Not All Costs Exist To Be Reduced

By Jon Miller - February 11th, 2019

Taiichi Ohno declared, “Costs don’t exist to be calculated, costs exist to be reduced.” His point was that traditional accounting can fool us into justifying inefficient operations, building up inventory or acquiring

The Life-Affirming Science of Tidying Up

By Jon Miller - February 4th, 2019

When book The Life-Changing Magic of Tidying Up was published a few years ago, I read it with interest. It describes an unintentional application of 2S principles in the home (sort & straightening / set in order). Author and consu

How Wrong Should We Be?

By Jon Miller - January 28th, 2019

A Scientific American article titled How Wrong Should You Be? offered an answer to a question that has been in the back of my mind for a long time. Like many answers, this one raises further questions. Taiichi Ohno’s wrote in Wor

How to do Direct Observation of Knowledge Work

By Jon Miller - January 21st, 2019

Knowledge workers are people who make their living primarily by thinking. They include software programmers, scientists, academics, physicians, lawyers, engineers, managers, architects, designers, accountants and various other white-co

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