Jon Miller, Author at Gemba Academy

Jon Miller

Jon has dedicated his 25+ year career to the field of kaizen, continuous improvement, and lean management. Jon spent the first eighteen years of his life in Japan, then graduated from McGill University with a bachelor’s in linguistics.

1485 Articles

Why Have Belts in Lean and Six Sigma?

By Jon Miller - May 14th, 2018

Motorola and the General Electric company made the greatest contributions to introduce Six Sigma across business in the 20th century. The deployment of Six Sigma often relied on “belts” of various colors, people who complet

What’s the Right Way to Do a Gemba Walk?

By Jon Miller - May 7th, 2018

From time to time people ask me a variation of the question, “What’s the right way to do a gemba walk?” They want to see an outline of activities, a step-by-step process for planning, taking the walk and reflecting on

Lean Leadership is Teaching Learned Helpfulness

By Jon Miller - April 30th, 2018

When we use the expression “three-ring circus” we mean that the situation is chaotic and full of activity, not that it is entertaining. Chaotic or not, it takes effort to train animals to perform. Three-ring circuses and d

Too Good to Be True? Sustaining Kaizen for 20 Years

By Jon Miller - April 23rd, 2018

In podcast #211 we caught up with Jeff Kaas, the President of Kaas Tailored. When we first met, Jeff was 30 and I was 27 years old. He had just taken over the family business. Jeff suspected that he didn’t know what he was doin

Lean Lessons from a Do-Nothing Scholar-Bureaucrat

By Jon Miller - April 16th, 2018

The words of the fourth century Taoist philosopher Zhuanzi led to a previous article about Lean thinking and respect for humanity. Another piece of writing attributed to him is titled Geng Sang Chu. It tells the story of a disciple of

The Three Key Metrics for Continuous Improvement

By Jon Miller - April 9th, 2018

There are three key metrics to track our progress when striving for the ideal of continuous improvement. What we call continuous improvement (CI) is in fact unattainable. Something that is continuous is uninterrupted and never rests. E

How Lean Transformations Achieve a Fast Takeoff, Part 2 of 2

By Jon Miller - April 2nd, 2018

In part 1, we learned about recalcitrance and how it could prevent a fast takeoff of a superintelligence. We then drew a comparison to organizations investing effort into becoming smarter by learning and improving on a continual basis.

How Lean Transformations Achieve a Fast Takeoff, Part 1 of 2

By Jon Miller - March 26th, 2018

Superintelligence, as defined in the book Superintelligence: Paths, Dangers, Strategies by Nick Bostrom, is “any intellect that greatly exceeds the cognitive performance of humans in virtually all domains of interest.” Hum

Lean is All About People – Or is It? 2 of 2

By Jon Miller - March 19th, 2018

In Part 1, we asked whether it was true that lean was “all about the people” and saw that lean was at least as much about flow, batch size reduction, and the various lean methods that enable this. What are the other two mai

Lean is All About People – Or is It? 1 of 2

By Jon Miller - March 12th, 2018

Lean is all about people. Few get very far arguing against this proposition because, when you do, you lose the people. As with any socio-technical system, engaging the people plays a large part in the success of lean. It feels good to

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