Jon Miller, Author at Gemba Academy

Jon Miller

Jon has dedicated his 25+ year career to the field of kaizen, continuous improvement, and lean management. Jon spent the first eighteen years of his life in Japan, then graduated from McGill University with a bachelor’s in linguistics.

1485 Articles

A Surprisingly Simple Gemba Story

By Jon Miller - June 10th, 2019

During a recent workshop, a customer asked me to share some inspiring Lean conversion stories. It was an impromptu request. I did my best but didn’t quite nail it. In hindsight, I think there is a difference between stories abou

How to Choose a Continuous Improvement Approach

By Jon Miller - June 3rd, 2019

Most business leaders are at least familiar with one or more of the popular modern management improvement approaches such as BPM, TQM, Six Sigma and Lean. In many large organizations, several of these are being attempted at the same ti

First, Make a Human Connection

By Jon Miller - May 20th, 2019

A recent conversation with a friend of mine who is a continuous improvement director at a sizable North American corporation yielded some personal insights for him and general ones about being a technical change leader. This story is s

An Introduction to Kaizen

By Jon Miller - May 13th, 2019

Kaizen (改善) is a Japanese word meaning “improvement”. The symbol kai means to change, to renew, to correct something that is wrong, and zen means “good” – there is no relation to Zen Buddhism. The w

The Pursuit of True Pull

By Jon Miller - May 6th, 2019

A couple of weeks ago I spent the day with Jeff Kaas at his company Kaas Tailored. We discussed their approach to hoshin kanri, gemba walks, visual management, creating flow in a high-mix low-volume environment, and how they are adapti

Akio Toyoda Gets Real

By Jon Miller - April 29th, 2019

The New Year’s message to Toyota employees on January 8, 2019 by CEO Akio Toyoda’s was that times are changing. The automotive industry is in a once-in-a-century technological revolution. Products will need CASE: Connectiv

How to Balance Broad Deployment of Lean Tools with Development of Depth of Capability

By Jon Miller - April 22nd, 2019

During his keynote speech at KataCon 5, Jeff Liker shared a question that he is grappling with lately; how to balance the broad deployment of Lean tools with the development of depth of capability of people? By his own admission, his c

Building Lean Habits, in a Lean Way

By Jon Miller - April 8th, 2019

Our podcast with Atomic Habits author James Clear posed some interesting questions that we can ask ourselves when striving to practice and become Lean. Chiefly among them is, “Who is the type of person who could be Lean?”

Breaking the Weak Link in the Value Chain

By Jon Miller - April 1st, 2019

In the lean way of thinking, the value we deliver to the customer increases in proportion to effort when we connect processes and keep the activities moving along smoothly. Instead, Harvard Business School professor Thales Teixeira wri

Avoiding the Productivity Paradox

By Jon Miller - March 25th, 2019

Lean thinking and practice have the potential to improve outcomes in healthcare, software development teams, government services, business performance and even individual growth and well-being. For something that is so powerful and eff

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