Gemba Academy

Newt Gingrich Wants to Kaizen the U.S.A.

By Jon Miller - August 10th, 2007

Newt Gingrich wants to kaizen the U.S.A. He talks of “a world that works, and a world that doesn’t” using the example of FedEx versus the U.S. Federal Government in this video clip on Youtube. In an August 7, 2007 spe

Toyota Production System Applied to Software Development

By Jon Miller - August 8th, 2007

Some of the most interesting insights into the Toyota Production System come from the experiences people have with implementing the TPS outside of manufacturing. Whether it is in schools, hospitals, or software development firms, the c

Cooking up a Profit

By Ron Pereira - August 8th, 2007

No, this post is not about corporate fraud or funny accounting. Instead it is about a neat story I just read in the Columbus Dispatch (Go Bucks, beat scUM). The article is about Kahiki Foods, one of the largest Asian-frozen-food manu

Three Key Points to Kaizen Your Communication

By Jon Miller - August 7th, 2007

How well do you communicate what is truly important to your peers and to the people you teach? How often do you say “These three points are important. Write them down”? Here are three key points to effective communication:

7 Ways to Reduce Cost

By Ron Pereira - August 7th, 2007

I finished the book Gemba Kaizen by Masaaki Imai. It was quite good and I highly recommend it. It is chalk full of excellent tips like 7 ways to reduce costs in gemba (as Mr. Imai phrases it). They are: Improve Quality: Imai

Tell Us Your Lean Failure Stories

By Jon Miller - August 6th, 2007

Recently one of our consultants came back from a sales call having received the question from our prospective client “When has your firm failed in consulting engagements? Tell us your Lean failure stories.” Not having serve

The Big 200!

By Ron Pereira - August 6th, 2007

Yesterday I posted my 200th article on the blog! Also, today we received our 400th comment on the blog. Now many of these comments are from me responding to others (like the actual 400th comment) but hey who is counting! I have t

Chrysler’s (Lean?) Six Sigma Future

By Jon Miller - August 5th, 2007

The Chrysler Corporation has a new CEO, Bob Nardelli. Nardelli Picked to Run Chrysler in Industry Shift, the August 6th, Wall Street Journal reports. Mr. Nardelli was most recently in the news for bringing a controversial combativeness

Bad Metrics in a Hair Salon?

By Ron Pereira - August 5th, 2007

I got my haircut yesterday. I am cheap and like the $12 action at Great Clips right up the street. They do a good job so I can’t see paying $35 (or more) for some overpriced version of the same thing. As the stylist was bring

God’s Country

By Ron Pereira - August 5th, 2007

As I previously explained my family and I took a roadtrip the last few weeks. We drove from Keller, Texas to Winnipeg, Manitoba, Canada. We traveled through Oklahoma, Kansas, Nebraska, Iowa, South Dakota, and North Dakota on our wa

Transportation Muda

By Ron Pereira - August 4th, 2007

We spent the last few weeks in Canada visiting family. We had an awesome trip. As we were driving from Texas (yes driving with 3 kids more than 2400 miles) I had my eyes peeled for some good lean or six sigma topics. While driving

Is IT the Key to Improving Healthcare Quality and Efficiency?

By Jon Miller - July 30th, 2007

Is IT the key to improving healthcare quality and efficiency? The majority of healthcare opinion leaders seem to think so. The findings from the Commonwealth Fund/Modern Healthcare Opinion Leaders Survey appeared in the July 30 edition

Why Is Your Lean Effort Failing?

By Jon Miller - July 29th, 2007

The Lean Blog is always a good place for insights and discussion on why Lean efforts struggle or fail. Previous discussions have delved into Lean efforts that are in fact LAME. Mark Graban wrote about the survey format of the Lean Inst

The Importance of “So What?” in A3 Kaizen

By Jon Miller - July 28th, 2007

One of the things that makes Toyota-style problem solving so effective is the insistence on true root cause analysis and countermeasures. In simple terms this is known as “asking why 5 times” or “5 why”. Instead

5 Why’s Survey

By Ron Pereira - July 28th, 2007

My fellow Keller, Texas lean blogging pal Mark, of Lean Blog fame, is running a survey. Following up on the LEI survey that was released and discussed here, I’ve been talking with a few folks offline about what the “root ca

A Closed Mitt and an Open Mind

By Jon Miller - July 26th, 2007

Sorting through old documents as part of my regular 5S at the office I came across another consulting firm’s Lean training materials, collected about a decade ago. These explained Lean manufacturing and the idea of eliminating wa

Kaizen Rules – 9 & 10

By Ron Pereira - July 26th, 2007

This week has been about all things kaizen. I have to come clean and admit I wrote this entire series last weekend as I was preparing to take off on vacation with my family. Thanks to the greatness of WordPress I was able to delay the

Kaizen Rules – 7 & 8

By Ron Pereira - July 25th, 2007

Want to win $50? Read this entire article to find out how. We have officially rounded the corner on our kaizen rules series. If you are just joining us you can catch up by checking these posts out: Rules 1 & 2 Rules 3 & 4 Rules

Kaizen Rules – 5 & 6

By Ron Pereira - July 24th, 2007

Tonight we continue with our multi-part kaizen rules series. For a recap of previous kaizen rules please check out: Rules 1 & 2 Rules 3 & 4 Rule 5: Correct mistakes at once If you are walking through your office, factory, or ev

TPS & the Tao

By Jon Miller - July 23rd, 2007

Some time ago a woman who was studying Taoism and also reading Taiichi Ohno said, “The more I read Taiichi Ohno’s book The Toyota Production System-Beyond Large-Scale Production, the more I believe that his philosophies are

Kaizen Rules – 3 & 4

By Ron Pereira - July 23rd, 2007

Yesterday we discussed the first two rules of kaizen. Tonight we will discuss excuses and perfection. Rule 3: Stop making excuses. Start questioning current practices. When we encounter a defect or failure we should not make excuses

A Kaizen Team’s Secret Ingredient: Negative People

By Jon Miller - July 22nd, 2007

For many years Toyota people have said “No problem” is a problem (困らない事は困った事だ） so these negative people are a gift, are they not? In fact, you could say that a kaizen team’s secret ingredient i

Kaizen Rules – 1 & 2

By Ron Pereira - July 22nd, 2007

This week my plan is to blog about all things kaizen. I personally believe kaizen is the key to long term success – both professionally and personally. Often times we associate the word kaizen with “kaizen events” which are short

True Essence of Continuous Improvement