GA 191 | How to Reflect on the Roles of Fear and Love in Continuous Improvement with Renée Smith

This week’s guest is Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • The quote that inspires Renée (2:45)
  • Renée’s background (3:28)
  • The State of Washington’s lean journey (6:08)
  • Some of Renée’s challenges (7:33)
  • Renée’s research on fear (10:57)
  • The role of love in continuous improvement (13:12)
  • The themes of love Renée found (20:47)
  • The role of fear (26:30)
  • How accountability factors in (29:17)
  • What Renée and her team are doing (33:47)
  • The book Renée recommends (41:31)

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What Do You Think?

From your perspective, how do love and fear each play a role in the continuous improvement movement?

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