GA 138 | How to Use Kata to Create Service Excellence with Karyn Ross

By Jessica Bush Updated on November 21st, 2016

This week’s guest is Karyn Ross, an author and lean practitioner who specializes in applying continuous improvement in a service context. Ron and Karyn discussed Coaching Kata, the role of creativity, her book, and much more.  An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Karyn’s background and how she first learned about lean (3:53)
  • The quote that inspires Karyn (9:45)
  • What Toyota Kata is all about (11:03)
  • How Karyn learned about the Improvement or Coaching Kata (12:57)
  • The importance of coaching (15:02)
  • The impact of coaching on creativity (17:49)
  • How kata applies to service organizations (21:19)
  • About Karyn’s book (26:07)
  • What “Respect for People” means to Karyn (27:58)
  • The best advice Karyn has ever received (32:31)
  • Karyn’s take on failure (34:10)
  • What Karyn is most proud of (37:17)
  • What Karyn is currently reading (38:44)
  • Karyn’s role at the upcoming KataCon conference (40:19)

Podcast Resources

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What Do You Think?

Does having a coach help or hinder one’s lean journey? Why or why not?

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