GA 177 | How to Think Like Toyota with Tracey and Ernie Richardson

This week’s guests are Tracey and Ernie Richardson. Tracey and Ernie talked about their new book The Toyota Engagement Equation and about their personal lean journeys. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Their backgrounds (5:37)
  • Why they wrote The Toyota Engagement Equation (9:17)
  • The structure of the book (13:04)
  • About the hiring processes at Toyota (15:33)
  • The behavioral questions (17:49)
  • A story about Ernie and Mr. Cho (20:21)
  • What Ernie felt afterwards (22:32)
  • A story about Tracey and Mr. Cho (24:38)
  • About the book’s title (27:49)
  • What they would change (34:32)

Podcast Resources

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The 2017 International AME Conference is taking place in Boston from October 9th to the 13th. Come meet the Gemba Academy team and experience the world’s largest lean and continuous improvement conference. Use promo code Gemba10 to receive 10% off your registration. Learn more here.

We’re also having our annual AME cocktail party, and this year the location is pretty spectacular. RSVP here.

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What Do You Think?

What else can we learn from Toyota?


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