GA 314 | The 4Cs of Trust with Jamie Flinchbaugh

This week’s guest is Jamie Flinchbaugh. Ron and Jamie discussed the important role of trust in continuous improvement, and reviewed the 4Cs of Trust. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote that inspires Jamie (5:27)
  • Why Jamie is so passionate about trust (13:31)
  • His approach (15:01)
  • The sequence of the 4Cs (17:56)
  • The demonstration of care (18:33)
  • Communication of context (19:13)
  • The possibility of over-communicating (23:02)
  • Competence to deliver on the promise (24:25)
  • What happens if we’re lacking competence (26:01)
  • Consistency of action (29:42)

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What Do You Think?

Which “C” resonates with you the most? Why?

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