GA 316 | Leading During a Crisis with Sam MacPherson

This week we’re sharing the audio of a webinar by Sam MacPherson. Sam discussed leading and communicating during a crisis, preparing for a crisis, applying SMED in a crisis, and more. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • About Sam (2:10)
  • Accepting a level of risk (4:14)
  • A Black Swan event (5:33)
  • A Grey Rhino event (8:42)
  • Holding leaders accountable (13:14)
  • Lean problem solving (15:23)
  • Using a MECE analysis (16:42)
  • All about a pace plan (27:59)
  • How the different colored teams function (31:22)
  • Using a SMED approach (40:41)
  • Leading during the crisis (42:47)
  • When to use and not use email to communicate (46:26)
  • Avoiding analysis paralysis (49:03)
  • Creating your war story after the crisis (54:42)
  • Planning for White Swan events (57:39)
  • Involving frontline/shop floor employees (58:59)

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What Do You Think?

How else can we leverage continuous improvement to navigate a crisis?

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