GA 317 | Implementing Lean at Starbucks with Karen Gaudet

This week’s guest is Karen Gaudet. Before becoming Team Leader of Operations and Personnel at LEI, she worked for Starbucks, and she shared the story of their powerful lean transformation with us. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

• The quote that inspires Karen (3:09)
• Karen’s background (4:36)
• Defining a leader’s value (7:01)
• Leadership and personal growth (7:54)
• Standardization and respect for people (9:40)
• Navigating change management (13:47)
• About the leader led business transformation (15:24)
• What inspired Karen’s book Steady Work (18:17)
• The relationship between best practices and best thinking (21:11)
• Advice for anyone struggling right now (25:18)
• What LEI is up to (28:31)

Podcast Resources

• Right Click to Download this Podcast as an MP3
• Download a Free Audio Book at Audible.com
• Steady Work
• LEI #LeanCommunity on Slack

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What Do You Think?

What’s the best way to implement change and handle resistance from employees?

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