Category: Change Management

Total 40 Posts

GA 317 | Implementing Lean at Starbucks with Karen Gaudet

This week’s guest is Karen Gaudet. Before becoming Team Leader of Operations and Personnel at LEI, she worked for Starbucks, and she shared the story of their powerful lean transformation with us. A MP3 audio version of this episode is available for download here. In this episode you’ll learn:  The

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Reframe Your Thinking

Part of my role at Gemba Academy is to coach customers along their continuous improvement journey.  Coaching sessions are typically brief phone conversations that help clients continually realign their efforts with organizational goals and personal objectives. Part of the coaching conversation involves acknowledging obstacles. Thoroughly understanding the obstacles between current

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Reflections on a Lean Futuring Discussion

Last week I met with a dozen Lean practitioners, leaders, consultants, and advisors for the purpose of understanding where we’re headed as both individuals and as a community.  We had a very deliberate and structured discussion over the course of about five hours.  There were many insightful points made and

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GA 277 | Analyzing Gilbert’s Behavior Engineering Model with Randy Matusky

This week’s guest is Randy Matusky. Ron and Randy analyzed a change management model called Gilbert’s Behavior Engineering Model, which addresses six different factors that influence human performance. A MP3 audio version of this episode is available for download here. In this episode you’ll learn:  The quote that inspires Randy

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Small Improvements Instead of Resolutions for the New Year

We’re closing in on the new year, a time when big ideas about improving our lives come to mind.  It’s common knowledge that new year’s resolutions typically abandoned by Valentine’s Day.  Taking on too much–too grand a resolution–is too big a mountain to climb. Don’t Make a Resolution Resolving to

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