Category: Change Management

Total 41 Posts

GA 336 | The Process of Process Improvement with Karen Friedenberg

This week’s guest is Karen Friedenberg. Karen, who has a diverse career background, broke down all the different ways she approaches process improvement. From DMAIC to change management, this episode is full of practical knowledge. A MP3 audio version of this episode is available for download here. In this episode you’ll

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GA 317 | Implementing Lean at Starbucks with Karen Gaudet

This week’s guest is Karen Gaudet. Before becoming Team Leader of Operations and Personnel at LEI, she worked for Starbucks, and she shared the story of their powerful lean transformation with us. A MP3 audio version of this episode is available for download here. In this episode you’ll learn:  The

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Give People a Sense of Certainty Through New Routines

The Power of Routine So much of our daily activity is performing routines, even though we may not be aware of it. Getting out bed and ready for work; picking up the phone, wallet, and keys on the way out the door; stopping for coffee; etc. are various routines that

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Leading Lean from the Middle of the Organization

This article was originally posted a couple of years ago.  Questions about getting other people to change their thinking come up fairly regularly, so I thought I’d revisit the topic here. A common struggle in the lean community is the perception that if senior leadership doesn’t drive lean, then the

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Reframe Your Thinking

Part of my role at Gemba Academy is to coach customers along their continuous improvement journey.  Coaching sessions are typically brief phone conversations that help clients continually realign their efforts with organizational goals and personal objectives. Part of the coaching conversation involves acknowledging obstacles. Thoroughly understanding the obstacles between current

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Reflections on a Lean Futuring Discussion

Last week I met with a dozen Lean practitioners, leaders, consultants, and advisors for the purpose of understanding where we’re headed as both individuals and as a community.  We had a very deliberate and structured discussion over the course of about five hours.  There were many insightful points made and

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GA 277 | Analyzing Gilbert’s Behavior Engineering Model with Randy Matusky

This week’s guest is Randy Matusky. Ron and Randy analyzed a change management model called Gilbert’s Behavior Engineering Model, which addresses six different factors that influence human performance. A MP3 audio version of this episode is available for download here. In this episode you’ll learn:  The quote that inspires Randy

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