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GA 377 | Psychological Safety and the 5Cs with Karyn Ross and Jessica House

Avatar photo By Jessica Bush Updated on June 24th, 2021

This week’s guests are Karyn Ross and Jessica House. Karyn and Jessica talked about their work with kindness, mental health, and psychological safety in the workplace. They then walked Ron through the 5Cs and how you can deliberately practice them. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote they created (3:55)
  • Mental health and psychological safety (6:52)
  • What is and isn’t psychological safety (8:02)
  • About the 5Cs (11:10)
  • Clear expectations (12:01)
  • Connect regularly (15:49)
  • Care genuinely (19:45)
  • Consistent kindness (22:21)
  • Coregulate emotion (33:40)
  • About the document they created (36:48)
  • Advice for implementing the 5Cs (37:33)
  • Final words of wisdom (43:53)

Podcast Resources

What Do You Think?

Which of the Cs resonates with you the most? Why?

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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