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GA 522 | Continuous Improvement at Jack Henry with April Bell

Avatar photo By Jessica Bush Updated on April 3rd, 2024

This week’s guest is April Bell. Ron and April discussed how Jack Henry uses continuous improvement, specifically Toyota Kata. They also explored quantifying waste in an office setting, and the intersection of tools and scientific thinking. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • April’s favorite quote (2:08)
  • Her background (2:56)
  • Some of the challenges Jack Henry has faced with continuous improvement (4:57)
  • Their experience with kata (8:38)
  • The framework they use (12:03)
  • How they quantify waste (13:38)
  • Their vision and plan (16:25)
  • The intersection of tools and scientific thinking (18:40)
  • The challenges they’re facing (19:59)
  • Advice for getting started (25:30)

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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