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GA 573 | Initiating Operational Excellence on a Global Scale with Jackey Lin

Avatar photo By Jessica Bush Updated on March 26th, 2025

This week’s guest is Jackey Lin. Ron and Jackey discussed Jackey’s diverse career background, deploying operational excellence on a global scale, overcoming communication barriers, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • Jackey’s favorite quote (2:43)
  • His background (4:52)
  • Initiating operational excellence on a global scale (7:36)
  • Jackey’s advice on dealing with resistance (15:55)
  • Examples of how they communicate (21:35)
  • How these improvements lead to operational results (24:34)
  • What Jackey is most proud of (29:45)
  • His final words of wisdom (34:03)

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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