Jon Miller, Author at Gemba Academy

A Lean Enterprise Transformation is Like a Marathon

By Jon Miller - April 13th, 2008

A lean enterprise transformation is like a marathon. Success depends on daily conditioning. It’s unlike a marathon in that it’s not a race with a goal at the end of 26 miles. Perhaps it’s more accurate to say being a

How Many Times Do You Pull the Andon Cord Each Day?

By Jon Miller - April 8th, 2008

A reader commented recently on the article about the ten reasons one piece flow will not work saying “The answer to one and two is “watch production stop!?” If this is your plan to make/save money and work as a team,

Another Way of Learning to See

By Jon Miller - April 7th, 2008

What do you do when you just can’t take people to the gemba as part of your lean training? For example if you are conducting training in a hotel, a university class room or a faraway executive suite, how do you build direct obser

The Secret of TPS

By Jon Miller - April 6th, 2008

The Toyota Production System (TPS) is widely recognized as a cornerstone of Lean manufacturing. It’s characterized by just in time production and judoka, delivering precisely what customers want when they want it. Toyota’s

Kaizen and the Way of the Ninja

By Jon Miller - March 31st, 2008

Taiichi Ohno was fond of saying “use the way of the ninja, not of mathematical calculations”. He had fun with language even as he left the people he scolded puzzled by his words. Perhaps in today’s language he might s

A Few More Kaizen Ideas Involving Tennis Balls

By Jon Miller - March 23rd, 2008

The article 50 Great Things you Never Knew you Could do with Tennis Balls on the The Life Hackery website complies a list of dozens of creative things you can do with tennis balls. I carry a tennis ball in my computer bag as a stress r

101 Kaizen Templates: Workplace 5S Audit Sheet

By Jon Miller - March 19th, 2008

Why would the world need another Workplace 5S Audit Sheet? Well, kaizen never ends, that’s why. Although it does rest sometimes. On this 5S audit sheet, there are 10 questions, two in each of the five categories of 5S. You need

101 Kaizen Templates: PWINT Kaizen Worksheet

By Jon Miller - March 18th, 2008

The idea of PWINT kaizen is to look for kaizen ideas that are within a narrowly defined process band, with a particular perspective of observation. The letters PWINT stand for Processing, Waiting, Inspection and Transportation. It̵

Improving Healthcare Delivery by Studying Toyota

By Jon Miller - March 17th, 2008

The Seattle Post Intelligencer has a good article giving an update on the lean journey at Virginia Mason Medical Center in Seattle, titled To build a better hospital, Virginia Mason takes lessons from Toyota plants When you think of a

The Week in Lean Blogging: Wk. 11, 2008

By Jon Miller - March 16th, 2008

It seems like this was “back to basics week” in many ways, from my reading of various blogs. First there was Mike Wroblewski’s excellent post based on his experience from a recent kaizen event, about how a good layout

101 Kaizen Templates: Production Control Board

By Jon Miller - March 13th, 2008

The hourly production control board, otherwise known as the hour by hour chart, is used to monitor the progress or output of a process against plan. The advantage of this kaizen template is in its simplicity, near real time performance

Fixed Position Stop System

By Jon Miller - March 12th, 2008

Brandon posted a question in the comment section of an article about hourly production control boards, asking: “I have an automotive assembly line and it contains six different stations. The vehicles are on a automated line that

101 Kaizen Templates: Kaizen Newspaper

By Jon Miller - March 7th, 2008

One guideline for operating an effective suggestion system is to limit the scope of suggestions. A person’s kaizen ideas should focus on the work they themselves do. Sometimes teams of people develop kaizen ideas, but the same rule a

Considerations on Maintaining the Fairness of Kaizen Ideas Reward Systems

By Jon Miller - March 5th, 2008

Would you rather have 10 people each solving one $250,000 problem per year? Or would your rather have 100 people each solving ten $2,500 problems per year? This may be one of the key ways to distinguish continuous improvement via lean

Key Points for Managing Kaizen Idea Systems

By Jon Miller - March 4th, 2008

A sustained kaizen idea suggestion system can be one of the most powerful ways to keep people engaged in continuous improvement. Yet even after 50+ years, Toyota can struggle with this in some parts. Below are the three most common que

101 Kaizen Templates: Kaizen Idea Suggestion Form

By Jon Miller - March 3rd, 2008

Long-term success in becoming a Lean or Agile organization depends on making many small changes. The kaizen philosophy and its many thinking tools helps with this. The suggestion system, when combined with coaching of ideas, is also a

Three Essential Supervisor Skills for Standard Work

By Jon Miller - February 27th, 2008

Standard work (called standardized work at Toyota) is hard but it’s so important. As one of the cornerstones of the lean system, the difference between having standard work and not having it is truly a step difference in an organ

101 Kaizen Templates: Lean Leadership Self Check

By Jon Miller - February 26th, 2008

In a blog post, Ron Pereira explains that a Real Leader, “…listens, respects, challenges, disciplines, and genuinely cares about his or her employees. Yes, real leadership is hard to practice. But just like a healthy and ha

101 Kaizen Templates: Daily Hansei Sheet (Pluses & Deltas)

By Jon Miller - February 20th, 2008

Ron Pereira wrote an article titled “How not to screw up pluses and deltas”. It gives useful tips on how to properly review at the end of a day of class room training or a shop floor kaizen. The pluses and deltas activity i

Is Lean a Superstition?

By Jon Miller - February 18th, 2008

The Training Within Industry blog took up the debate on “Is lean a religion?” a few weeks ago. The article points out that when done right, lean is more of a philosophy that guides how you do thing and how you lead people.

101 Kaizen Templates: Motion Economy Chart

By Jon Miller - February 16th, 2008

One of the toughest things that a kaizen consultant has to do is to tear down the results of past kaizens. This is hard because people develop a sense of ownership of the status quo they helped to build. Even if the status is not good,

The Seven Steps to Zero Thinking

By Jon Miller - February 13th, 2008

There are many misguided ways to explain or to think of lean management. We’ve discussed some of these in the 10 common misconceptions of lean manufacturing previously. It may not be complete but it is correct to think of lean as

101 Kaizen Templates: Spaghetti Diagram

By Jon Miller - February 12th, 2008

The spaghetti diagram needs very little introduction. It’s so named because the lines movement drawn on this diagram resemble a pile of tangled noodles. It’s a movement path diagram by a more appetizing name. Seeing Wasted

Kaizen Your Life with the Ten Lessons for Good Health

By Jon Miller - February 11th, 2008

These ten lessons for good health (健康十訓) are glazed onto my teacup. Reading these while sipping green tea has helped me survive over the years. Lean healthcare professionals take particular note: prevention trumps correction ev

101 Kaizen Templates: Changeover Analysis

By Jon Miller - February 7th, 2008

There are many common non-lean behaviors such as local optimization, batch work, and building up inventory. Creating WIP lengthens cycle time, worsens quality, builds up barriers between processes and people contributes to late deliver

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