GA 072 | Practical Problem Solving: Part Four with Jon Miller

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In this episode we continue the Practical Problem Solving series with Gemba Academy Co-Founder Jon Miller. This time Jon and I go over Step Six, which entails seeing countermeasures through. For links to the previous installments, check out the Podcast Resources section below.

An MP3 version of this episode is available for download here.

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

UPDATED: Visit Us at the 2016 AME Conference & Save 10% on Registration!

If you plan to attend the upcoming AME conference October 24-28 be sure to stop by the Gemba Academy booth to say hello.

While I’m definitely biased I think you’ll find we give away some of the coolest “swag” at the conference!

We also plan to host an after hours “networking” event with free food and drinks!  RSVP here.

Finally, if you haven’t registered for the conference and plan to be sure to use the coupon code DallasGemba in order to save 10%.

AME is definitely our favorite conference to attend so we hope to see you there!

In this episode you’ll learn:

  • Jon’s quote for this episode (4:39)
  • What Step Six of the PPS process is and why it matters (7:30)
  • Whether or not there’s a difference between “Act” and “Adjust” in PDCA (9:02)
  • How to see countermeasures through (10:57)
  • Why Step Six is the first time you’re really exposed to your mistakes (16:13)
  • Why we should work quickly not slowly (18:04)
  • What can go wrong during Step Six (20:27)
  • Other failures Jon has seen happen during this step (23:34)
  • Jon’s take on the different approaches to continuous improvement (29:48)

Podcast Resources

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What Do You Think?

What about Step Six is the most challenging? The most rewarding?