GA 087 | Practical Problem Solving: Part Six with Jon Miller

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In today’s episode, we wrap up our Practical Problem Solving series with GA Co-Founder Jon Miller. Jon and I review Step 8, the “Act” step.  An MP3 version of this episode is available for download here.

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

In this episode you’ll learn:

  • A quote that inspires Jon (3:21)
  • Why the “A” in PDCA can stand for more than “Act” (5:46)
  • What Step 8 is (11:13)
  • Horizontal versus “vertical” sharing (15:37)
  • A recap of the four S’s (21:43)
  • The power of reflection (23:57)
  • What can go wrong when implementing Step 8 (25:36)

Podcast Resources

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What Do You Think?

How do you implement the “A” in PDCA? What does it stand for in your experience?


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