GA 060 | Practical Problem Solving: Part One with John Miller

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Today’s episode is part one of a series featuring Jon Miller, one of Gemba Academy’s co-founders. Jon is such a profound lean thinker and we are thrilled to have him working with us full-time. There are eight steps to practical problem solving, but in this particular episode Jon and I review the first three.

An MP3 version of this episode is available for download here

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

In this episode you’ll learn:

  • What Jon is up to these days (3:18)
  • Jon’s inspirational quote, specifically related to problem solving (4:39)
  • Jon’s definition of practical problem solving (6:41)
  • What step one of the process is (11:16)
  • What step two of the process is (19:31)
  • What step three of the process is (27:26)
  • Jon’s definition of “Respect for People” (36:44)
  • The best advice Jon has ever received (42:50)
  • What has surprised Jon in the past year of practicing lean (46:44)
  • The routine Jon follows to recharge and refocus (49:20)
  • The skill Jon thinks he needs to improve (52:02)

Podcast Resources

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What Do You Think?

Do you use the practical problem solving process? Which aspects do you struggle with? Which come easily?


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