GA 084 | Practical Problem Solving: Part Five with Jon Miller

Subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | RSS

Press the play button above to listen to the episode. If you’re reading this via email or RSS click the image below to listen to the episode.

Today’s guest is Jon Miller, GA Partner and accomplished lean consultant. This episode is the fifth installment of our Practical Problem Solving series, in which Jon and I go over Step 7. We talk about the concept of double loop learning, why the “check” component of PDCA is so important, and more. An MP3 version of this episode is available for download here.

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

In this episode you’ll learn:

A quote that inspires Jon (5:15)
What Step 7 entails (8:01)
What double loop learning is (9:43)
An example of double loop learning (11:06)
Why “checking” is so important (14:48)
What a post hoc fallacy is and how it’s relevant (17:24)
How much time you should spend evaluating (23:35)
How to implement Step 7 and what can go wrong (27:40)
An example from last year’s Super Bowl (36:52)
A sneak preview of Step 8 (39:44)
A quote that relates to this step (41:36)

Podcast Resources

Subscribe & Never Miss New Episodes!

300px-BlackLines-Podcast-Removed-2 — Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

Why is checking and evaluating important? Give an example if you can.

2 Comments

Ken B
November 16, 2015 - 8:19 am

What was the John Wooden quote – something about results?

Jon Miller
November 22, 2015 - 1:13 pm

“I did everything I could to make sure that all our players gave everything they had to give, both in practice and in games. The score will take care of itself when you take care of the effort that precedes the score.”
John Wooden