GA 084 | Practical Problem Solving: Part Five with Jon Miller

By Jessica Bush Updated on July 31st, 2021

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Today’s guest is Jon Miller, GA Partner and accomplished lean consultant. This episode is the fifth installment of our Practical Problem Solving series, in which Jon and I go over Step 7. We talk about the concept of double loop learning, why the “check” component of PDCA is so important, and more. An MP3 version of this episode is available for download here.

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

 In this episode you’ll learn:

  • A quote that inspires Jon (5:15)
  • What Step 7 entails (8:01)
  • What double loop learning is (9:43)
  • An example of double loop learning (11:06)
  • Why “checking” is so important (14:48)
  • What a post hoc fallacy is and how it’s relevant (17:24)
  • How much time you should spend evaluating (23:35)
  • How to implement Step 7 and what can go wrong (27:40)
  • An example from last year’s Super Bowl (36:52)
  • A sneak preview of Step 8 (39:44)
  • A quote that relates to this step (41:36)

Podcast Resources

What Do You Think?

Why is checking and evaluating important? Give an example if you can.

  1. Ken B

    November 16, 2015 - 8:19 am

    What was the John Wooden quote – something about results?

    • Jon Miller

      November 22, 2015 - 1:13 pm

      “I did everything I could to make sure that all our players gave everything they had to give, both in practice and in games. The score will take care of itself when you take care of the effort that precedes the score.”
      John Wooden

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