Press the play button above to listen to the episode. If you’re reading this via email or RSS click the image below to listen to the episode.
In the second part of our Practical Problem Solving course, GA Co-Founder Jon Miller and I dive deep into Step 4, which centers around root cause analysis. Together we discuss the do’s and don’ts of implementing this crucial step.
An MP3 version of this episode is available for download here.
Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.
In this episode you’ll learn:
- The quote that relates to root cause analysis (5:11)
- Jon’s definition of root cause analysis (7:56)
- Why there are likely dozens of root causes (15:15)
- How just a handful of tools can solve your problems (16:25)
- How to approach root cause analysis (18:40)
- What the 5 Whys are and how to use them (23:28)
- Why problem-solving isn’t always linear (30:06)
- A few other ways to practice root cause analysis (34:12)
- How to keep yourself from jumping steps (40:05)
- A sneak peek of the next Practical Problem Solving installment (44:08)
- Right Click to Download this Podcast as an MP3
- Download a Free Audio Book at Audible.com
- Jon’s Email
- Jon on LinkedIn
- Jon on Twitter
- GA 060 | Practical Problem Solving: Part One
- GA 066 | Practical Problem Solving: Part Three
- GA 072 | Practical Problem Solving: Part Four
- GA 084 | Practical Problem Solving: Part Five
- GA 087 | Practical Problem Solving: Part Six
Subscribe & Never Miss New Episodes!
If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.
The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.
You can also subscribe via Stitcher which is definitely Android friendly.
What Do You Think?
Describe your experience(s) with root cause analysis. How does it bring clarity to the situation?