GA 072 | Practical Problem Solving: Part Four with Jon Miller

By Jessica Bush Updated on July 30th, 2021

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In this episode we continue the Practical Problem Solving series with Gemba Academy Co-Founder Jon Miller. This time Jon and I go over Step Six, which entails seeing countermeasures through. For links to the previous installments, check out the Podcast Resources section below.

An MP3 version of this episode is available for download here.

Update: For links to the remaining podcasts in the series, see the Podcast Resources section below.

In this episode you’ll learn:

  • Jon’s quote for this episode (4:39)
  • What Step Six of the PPS process is and why it matters (7:30)
  • Whether or not there’s a difference between “Act” and “Adjust” in PDCA (9:02)
  • How to see countermeasures through (10:57)
  • Why Step Six is the first time you’re really exposed to your mistakes (16:13)
  • Why we should work quickly not slowly (18:04)
  • What can go wrong during Step Six (20:27)
  • Other failures Jon has seen happen during this step (23:34)
  • Jon’s take on the different approaches to continuous improvement (29:48)

Podcast Resources

What Do You Think?

What about Step Six is the most challenging? The most rewarding?

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