The recent post about my credit card issues has created quite a conversation.
One of the main themes being commented on is whether or not we, in America where we don’t have the chip like they do in the UK, should have to show an ID when using a credit card.
I say we should show ID. Others say it will be an inconvenience and we shouldn’t have to show an ID. Others say we should improve the technology behind the system to error proof it, so to speak. I quite like the chip idea but since we don’t have it today we need to try something else.
The main reason, I’m assuming, people don’t want to have to show an ID when using a credit card is the inconvenience. I’ll admit, my license is pretty hard to get out of my wallet and definitely takes a few seconds.
So, the opponents of the “show your ID” philosophy are basically saying they are willing to take the risk of identity theft. They are willing to trade a few seconds of inconvenience each time they use a credit card for the possibility of having to spend hours changing automatic bill payments, deal with their credit card fraud department, etc.
Stop the Line
I wonder if this “it’s an inconvenience” philosophy is much different than the philosophy of not wanting to stop a production line when a defect is found? You know what I mean… quantity over quality.
I also wonder if the people not wanting to show an ID are the same people grumbling through security at the airport (which is far from an excellent process but I digress).
I’m not saying it is… just throwing it out there for us to ponder.
I also wonder if we, especially in America, are so caught up in the rat race of our lives that we are “too busy” to pull out our ID in order to help prevent identity theft?
And if so, could this be one of the reasons so many American companies seem to struggle with the adoption of the “go slow to go fast” mentality of lean thinking?
What do you think?
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