I’ve watched my Buckeyes win a National Championship while sitting on this couch.
I’ve also held and played with all my children from the moment they each came into this world on this very couch.
So, yeah, I’m connected to this couch in a strong way. But, alas, time has worn on my poor couch and its days are coming to an end.
Pottery Barn Here We Come
As such, my wife has recently convinced me that the time was right to buy a new one. So, after some shopping we decided on a nice three piece set from Pottery Barn. I’m still in shock as to how much we paid… but hey, that’s another article in its own.
But here’s the thing. This couch will be custom made. We picked the style, fabric, color, etc. This is pretty lean if you ask me. I mean we built exactly what we wanted.
Then I got the shock of the day. The nice Pottery Barn lady told us that the lead-time for this couch was 2 months! Yes, that’s right 2 freaking months!
So, as we were leaving the store I kept mumbling under my breath. Part of the mumbling was likely due to the shock I was in for spending so much… but the majority of the shock was likely due to the massive lead-time.
Well, being the excellent spouse she is, my wife attempted to tell me how she was surprised at my reaction.
She challenged with me with a question… she asked me isn’t their approach the lean way? Her rationale was that we – the customer – are getting exactly what we want. She also said that it would seem that Pottery Barn will not have to hold lots on finished goods inventory since they are making to order.
Let the Conversation Begin
We commenced to have an excellent discussion on these comments of hers. But rather than me replaying our conversation I’d like to hear your thoughts.
So, what do you think. Is Pottery Barn lean?