So, it would seem that the conversation between cake maker and customer went something like this.
- Cake Making Employee: Hello, how can I help you?
- Customer: I would like to order a cake for a going away party this week.
- Cake Making Employee: What would you like on the cake?
- Customer: ‘Best Wishes Suzanne’ and underneath that ‘We will miss you.’
Here is what the customer got in return.
Funny and Scary
As funny as this may seem, and who knows if this picture is even authentic, I couldn’t help but think about how many times people misunderstand verbal instructions.
And the scary part is these people could just as easily be the pilot of an airplane or a brain surgeon about to cut your head open.
What to do?
What steps do you think could have been taken to error proof this cake making process? And do these same steps apply to the doctor and pilot as well?