The line was quite long but I decided to stick it out. As I sat waiting to get to the board where you speak your order I noticed a McDonald’s worker holding some electronic clip board thingy.
A few minutes later she was at my window to take my order. Of course I knew what I wanted (I’m a Big Mac meal guy all the way) so I was able to tell her without reading their menu.
It worked out, I guess?
A few minutes later I was at the window to pay and then shortly thereafter I had my food.
I’m thinking this added process may have actually improved my overall experience… but I’m really torn as to whether this is the best way to go about things. I mean they’re obviously addressing some “line balancing” issues by sending this poor lady out with her electronic clip board, right?
What would you do?
What do you think? What should they do to address the root cause?