These three words have been ringing about in my mind for the past week or so. No, I didn’t do anything terrible… in other words I am not personally sorry for anything.
The reason these words have been stuck in mind is because current Toyota President Katsuaki Watanabe, in response to the news that Toyota expects to lose $8.6 billion during this fiscal year, recently stated:
“Of course the external environment doesn’t help, but we were lacking in the scope and speed of dealing with various problems and issues, and for that I am sorry.”
Initially I was taken aback by Mr. Watanabe’s humility and courage for taking personal responsibility
Then I struggled with the idea that perhaps it’s easy, and dare I say convenient, to say you’re sorry when things go wrong.
My children often reply with these same three words when they’ve made a mistake. And if I sense they are truly contrite I may go easier on them.
So, I’m curious, what are your initial thoughts when you read Mr. Watanabe’s words?
Are you more willing to give him a pass since he says he’s sorry and they are, after all, the mighty Toyota?
Or do your eyes roll back in your head as you think to yourself… sorry doesn’t pay the bills, pal.
What do you think?