Normally I delete these kinds of emails but for some reason I decided to give this one a quick read.
Click the image thumbnail to the left to read larger version of the email.
45 Inches and Sizers
The basic gist of the email was to remind passengers of the carry-on baggage size policy, namely that the total length + width + height of the carry-on must not exceed 45 inches. They even provide a decent little diagram demonstrating how to measure your bags.
The email goes on to explain how there are also baggage “sizers” available at curbs, check in counters, and security access points to help you check the size of your bag.
I won’t lie… I find these so-called “sizers” highly annoying and of questionable effectiveness but, honestly, I’m not sure of a better solution.
Over to You
So, I turn this challenge over to your brilliant minds. If you were in charge of American Airlines what system would you implement in order to ensure carry-on bags weren’t too large?
I’m thinking of a nice pokayoke (error proofing) device of some sort… but what it is I am not quite sure.
What do you think?