The retail industry has a poor image when it comes to the motivation level of its employees. They are often portrayed in popular culture as neither well-trained nor well-paid, not always inspired to deliver a great customer experience. These are once again symptoms of system and leadership problems and not problems of people working within the system.
I was reminded of this while visiting a local big box hardware store recently. This color tape retail display called attention to itself like a peacock with its array of colors. It held my attention with it’s potential as an quick exercise in applying kaizen to the retail gemba. I snapped this photo.
Spend a few moments looking at this picture. Where are the gaps between it and what you would consider a world class lean workplace? Can you identify half a dozen improvement opportunities? The close-up photo below may provide a hint or two.
Where do you see muda? What maybe causing it? What could we do to kaizen it?
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