Yesterday afternoon while driving home from a soccer game (and before I smashed into a Ford truck and obliterated the right side of my little Toyota… but that’s another story) my 7-year-old daughter (the swimmer and stud soccer player) asked me a great question, “Daddy, what do you REALLY teach people in Gemba Academy videos?”
Now, to put this into perspective, my children know all about Gemba Academy and also understand many aspects of what lean is about.
So, with this said, I knew I couldn’t offer a basic answer. So I paused. I pondered. What could I say to my 7-year-old daughter who already has some knowledge of what lean is about?
After a few moments… I replied, “Daddy tries to teach people how to work faster and make less mistakes. And, most importantly, we also try to teach people to be nice and respect each other… that way everyone can do their very best.”
As with anything related to continuous improvement I felt like my answer could have, and should have, been better.
What would you have said?
So, how would you have answered? How would you explain what lean and six sigma and continuous improvement in general is all about to a 7-year-old?