Also an emergency medicine practitioner, Greg brings a unique angle to the subject of continuous improvement. I think you’ll find what he has to say both engaging and practical.
To hear the podcast just press the “Play” button at the top of this post. An MP3 version is also available for download here.
In this episode you’ll learn:
- How and when Greg learned about continuous improvement (2:16)
- Greg’s three pillars for continuous improvement (4:17)
- Greg’s three favorite quotes (5:44)
- How Greg defines a culture of continuous improvement (7:30)
- Why traditional suggestion boxes don’t work, in Greg’s experience (9:07)
- How to create a better, more efficient suggestion system (11:14)
- Practical tips to engage your frontline staff (14:13)
- Greg’s powerful, one-word definition of “Respect for People” (19:40)
- The best advice Greg has ever received (21:40)
- Greg’s personal productivity habit…think meetings (24:00)
- Greg’s two favorite books (25:20)
- Why being “too busy” isn’t a good reason to avoid continuous improvement (32:06)
- Right Click to Download this Podcast as an MP3
- Right Click to Download a Written Transcript in PDF Format
- Kaizen: The Key To Japan’s Competitive Success
- Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements
- The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas
- Lean Blog
- Greg’s Email
- Greg on Twitter
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Full Written Transcript
What Do You Think?
Do you agree with Greg’s take on continuous improvement? How would you encourage employees to provide feedback?