Note: We’re releasing this episode one day earlier than normal… this way our American listeners will have something to listen to while on that road trip to Thanksgiving dinner!
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Steve shares his fascinating lean journey and what he’s learned over the years, with an emphasis on his time at Specialty Silicone Fabricators.
In this episode you’ll learn:
- Steve’s background, including his education and discovery of lean (2:12)
- How Steve used his newfound knowledge of lean at Specialty Silicone Fabricators, and what challenges he faced (5:15)
- What Steve eventually learned was the basis for the problems at SSF (12:29)
- Why it’s almost always the process, not the employee (18:06)
- The three things every person deserves, and why (19:01)
- Why Steve and his team decided to have a vision, not a plan (22:49)
- What happened on the first day of SSF’s lean journey (26:55)
- How the morning meeting changed (30:21)
- How the SSF employees started asking for lean tools (35:00)
- Examples of how lean drastically improved employee satisfaction and overall performance (37:09)
- The more accurate translation of “Respect for People” (40:21)
- Steve’s final key principles (48:00)
- Steve’s call to action for the people of Kenco (55:56)
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- Watch the Gemba Live! Version of Steve’s Presentation
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