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GA 182 | How to Use the “5 Why” Method with Jon Miller

By Jessica Bush Updated on September 27th, 2017

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This week’s guest is GA Co-Founder Jon Miller. Jon explained the “5 Why” method and how it can be used to effectively determine root causes and solve problems. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

What Jon has been up to (4:10)
About 5 Why (5:51)
An anecdote about Jeff Bezos (8:59)
Other examples of 5 Why in action (11:21)
The best way to use 5 Why (16:22)
What happens is there multiple root causes (19:25)
Errors that can occur during 5 Why (22:05)
The importance of seeing for yourself (26:55)
Final words of wisdom (29:57)

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What Do You Think?

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

David Haskell
October 25, 2017 - 10:28 am
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Very helpful piece. I enjoy unpacking key lean concepts like this and examining their underlying principles. Some good, practical advice on misapplication to avoid as well. Thanks!