GA 197 | How to Use Continuous Improvement in Untraditional Settings with Veronica Silva

This week’s guest is Veronica Silva. Veronica shared some great stories of how she’s used continuous improvement in all different kinds of settings, including bartending and banking. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Veronica’s background (1:44)
  • Veronica’s training days (3:41)
  • How she applied Six Sigma to bartending (5:17)
  • Her transition to software (7:41)
  • Applying Six Sigma to banking (9:38)
  • The whiteboard story (13:35)
  • Her transition to public utilities (16:46)
  • What Veronica is currently working on (17:59)
  • Where continuous improvement is heading (19:45)
  • A time when Veronica was able to sell someone on continuous improvement (21:35)
  • Who Veronica would “shadow” (23:48)
  • The best advice Veronica has ever received (25:18)
  • About Veronica’s business (26:39)
  • Final words of wisdom (33:27)

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What Do You Think?

What other unusual contexts can continuous improvement be used in?

1 Comment

  1. BK

    January 12, 2018 - 12:32 am

    Its really too bad this podcast was only a half an hour. I coud listen to Ron and this lady with her NY accent talk about continuous improvements all day. Great work!

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