GA 284 | Continuous Improvement in the Fast Food Industry with David Reid

This week’s guest is David Reid. David is a Principal Team Leader at Chick-fil-A, and he shared some of the many ways they’ve incorporated lean into their day-to-day operations.  A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quotes that inspire David (3:55)
  • Who Chick-fil-A is (5:20)
  • David’s background (11:09)
  • Chick-fil-A’s lean origin story (14:28)
  • How lean is being applied (17:15)
  • Their team facebook group (20:28)
  • The pull system for their lean training (24:01)
  • The sandbox concept (27:14)
  • A cool improvement example (31:51)
  • What David is excited about (37:01)

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What Do You Think?

What’s the best way to get employees engaged in the improvement process? How do you collect and sort through their ideas?


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