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GA 471 | Setting and Measuring KPIs with Vince Sassano

Avatar photo By Jessica Bush Updated on April 13th, 2023

This week’s guest is Vince Sassano. Ron and Vince discussed KPIs, balancing them with what the customer wants, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote Vince likes (2:49)
  • Vince’s background (4:33)
  • What “Herbie” means (6:06)
  • Balancing the KPI with what the customer wants (15:14)
  • Shifting to actions (16:52)
  • Why the way you collect data is important (24:56)
  • How this applies to Six Sigma (28:46)

Podcast Resources

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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