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GA 521 | Celebrating Quick Wins with Alen Ganic

Avatar photo By Jessica Bush Updated on March 28th, 2024

This week’s guest is Alen Ganic. Ron and Alen discussed Alen’s work with the City of Grand Rapids, process improvement from the customer perspective, and the importance of celebrating quick wins. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • Alen’s favorite quotes (2:02)
  • His background (5:21)
  • How the mayor discovered lean (9:12)
  • An anecdote about the water department (10:47)
  • What you can do to introduce and sustain a lean initiative (15:03)
  • Focusing on process improvement from the customer’s perspective (21:27)
  • The importance of measuring (22:50)
  • Approaching those “in the middle” (24:10)
  • Alen’s advice for those getting started (29:23)

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How do you celebrate quick wins?

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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