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Finding Process Improvement Opportunities

By John Knotts - March 17th, 2023

Large organizations that employ process improvement departments and teams often have a list of process improvement projects (typically called the “1 to n list”). These potential projects are prioritized, and practitioners simply ha

Conducting Engaging Virtual Meetings

By John Knotts - February 17th, 2023

In process improvement, it is always best to involve a team. This helps get different points of view and perspectives on a problem. Also, having a team means that you have more people to help you do the work — especially when it

Measuring The Pig In The Python

By John Knotts - January 20th, 2023

Data collection and analysis are critical in process improvement. Data shows progress in process improvement over time and serves as a barometer of process effectiveness and efficiency. Measuring a straightforward process that takes se

Quick Way To Time A Process

By John Knotts - December 16th, 2022

Understanding and measuring process time is one of the most important aspects of process improvement. Much of the waste (muda) in a process causes a process to take longer than it should. When a process takes longer, customers are wait

Going To The Electronic Gemba

By John Knotts - November 18th, 2022

Going to Gemba — where the work is done — is a pretty simple concept. Go where the work is being performed and watch what is happening. What happens when the process is all online? Where everything that is happening, is o

Making Big Problems Into Little Problems

By John Knotts - October 21st, 2022

Over the last couple of months, I have talked about how the Process Improvement Project is different than just a regular Project. This is because, when you start a process improvement project, you do not know what is really happening

A Simple Plan for Starting Your Lean Journey

By Steve Kane - September 23rd, 2022

There are many ways to lead a continuous improvement journey in an organization. A frequent question we get at Gemba Academy is, “Where do I start?” One strategy is to simply start eliminating pain-points in processes. R

How The Project Charter Evolves

By John Knotts - September 16th, 2022

A Project Charter is a contract that clearly explains what the process improvement project is all about, while also clearly stating when the team intends to accomplish the objectives of the project. The Project Charter should be carefu

Root Cause to Solution Identification Simplified

By John Knotts - August 19th, 2022

The one thing that differentiates process improvement projects from regular projects and project management is the methodical way a process improvement practitioner arrives at the root cause and then devises solutions or countermeasure

The Four Types of Measures and Why Each is Important

By John Knotts - July 15th, 2022

Last month, we talked about the Three Most Important Metrics in a Continuous Improvement Culture. They were Workload Volume, Process Cycle Time, and Process Defects. Data is key to process management and improvement and The Continuou

Three Most Important Metrics in a Continuous Improvement Culture

By John Knotts - June 17th, 2022

How many things do you measure in order to tell you how you are doing in business? I have seen organizations that measure everything and anything. Many times, what is being measured is not something the business can do anything abo

Speed Will Come

By Steve Kane - May 27th, 2022

The US Navy SEALs are credited by many with coining the expression “Slow is smooth and smooth is fast.” The idea here comes from training people to perform technical tasks correctly in an environment where there is no room

Why Traditional Measurement Approaches Do Not Change A Culture

By John Knotts - May 20th, 2022

If you are a student of business, then you have probably heard all the quotes around measuring what you do. The bottom line is if you are not measuring what you are doing, you cannot improve it. Trust me…many organizations that I

The Hierarchy of Action

By Steve Kane - April 22nd, 2022

Ryan McCall is a continuous improvement engineer at FECON. He and I have been collaborating on continuous improvement and leadership over the past couple of years. We’ve explored the works of Mike Rother, Simon Sinek, Jocko Willi

Engaging Partners and Suppliers on Your CI Journey

By John Knotts - April 15th, 2022

In my first blog on the subject of Continuous Improvement, I highlighted the proverb, “many hands, make light work.” The concept of a culture of continuous improvement is to orient everyone in the organization toward one common g

Developing Leadership Through Tours

By John Knotts - March 18th, 2022

In my last article, we had a great discussion, in our continuing series, regarding Continuous Improvement Development for Leadership and Professionals. Leadership development is extremely important if you are trying to change or create

Continuous Improvement Development for Leadership and Professionals

By Steve Kane - February 25th, 2022

This article was written by John Knotts. John is a senior coach at Gemba Academy. If you have studied anything about change management, you will have seen some type of change model; I embrace the change continuum model shown below bu

Building A Culture Of Continuous Improvement Part Two

By Steve Kane - January 28th, 2022

This article was written by John Knotts, a Senior Coach here at Gemba Academy. This is the fourth in a series of five articles written by John. The previous three are hyperlinked below: Over the last three months, we have covered th

A Culture of Continuous Improvement Begins with Leadership

By Steve Kane - October 22nd, 2021

This is the second article, in a series of five, from Gemba Academy Senior Coach John Knotts. The remaining articles in this series will be posted over the next several weeks. Last month, we began our journey of Building a Culture of

Don’t Change the Culture, Change the Cultural Inputs

By Steve Kane - August 27th, 2021

Company culture, loosely defined, is a set of shared beliefs, values, purpose, practices, behaviors, artifacts, language, goals, and attitudes within an organization. Changing culture continues to be a hot topic in the workplace. While

The Value of Lean Certifications

By Steve Kane - May 28th, 2021

It’s often argued that certifications are not required to practice Lean. This is absolutely true. Lean and other continuous improvement methods can and should be practiced by anyone in any organization without a certification or

Break the Habit of Breaking Good Habits

By Steve Kane - April 23rd, 2021

There are countless books, YouTube videos, and other media on topic of building good habits and breaking bad ones. So often the desire to change our ways comes light because of our realization that a problem exists. We learn and we fin

Did Standardized Work Originate Thousands of Years Ago?

By Steve Kane - March 26th, 2021

Armies around the world and throughout history have many common practices and traditions. One practice, in particular, started thousands of years ago and is deeply rooted in what we today would characterize as Lean practices. This prac

Coaches Have Obstacles Too

By Steve Kane - February 26th, 2021

The purpose of coaching is to help people get from where they are to where they want to be. It’s a process of inquiry that provides clear structure to thinking that, ideally, diminishes uncertainty by exposing obstacles and illum

What are Lagging & Leading Indicators? How are they related? Why are they important?

By Steve Kane - January 22nd, 2021

David Barber is CFO of Omni Industries in Baton Rouge, Louisiana. David and the rest of the senior executive team at Omni are leading a lean transformation. He wrote this article for Omni’s company newsletter to help people at

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