Gemba Academy

Ambiguous Visual Controls: Donut Shop Edition

By Jon Miller - June 30th, 2010

Always on the lookout for ambiguous visual controls, I spotted one today at the donut shop by our office during a stop for my morning coffee. These pastries which were clearly a tray of vintage 1970s Orange Shag Carpet donuts were misl

Red Flags in Ronak’s Kaizen Plan

By Jon Miller - June 28th, 2010

Ronak has successfully implemented 5S and plans to move on to implementing kaizen at his company. His plan for implementing kaizen is: 1. Train employees regarding kaizen, different kind of waste, etc. 2. Launch a tool, an Idea box in

5 Ways to Improve Your Teaching Skills

By Ron Pereira - June 28th, 2010

Have you ever been forced to listen to a monotone, boring, and oh so irritating instructor teach a class? I’m guessing most of you are nodding your head up and down. Well I have and can tell you one thing… it hurts. A lot! But it d

Summer Seminars in Shanghai

By Jon Miller - June 28th, 2010

This summer I am working from our Shanghai, China office. My team here has signed me up to lead some seminars. Our China team hosts lean discussion groups they call “salons” so I am looking forward to participating in one o

PDCA, Hoshin Planning and the Making of Ice Cream

By Jon Miller - June 26th, 2010

When I was young our family had a hand-cranked ice cream maker not unlike the one pictured above, although ours had an aluminum case and not wood. On winter days we would fill the inner cylinder with a mixture of milk, cream, vanilla,

The Power of Everyday Frontline Employee-Driven Innovation

By Jon Miller - June 23rd, 2010

By Andy Brophy The management of ideas is, in many organisations large and small, a huge untapped or poorly underutilised resource. Yet ideas are the prime source of improvement and innovation. Moreover, good Idea Management brings wit

The 12 Herculean Labors of Lean Leaders

By Jon Miller - June 17th, 2010

When we say that a task is Herculean, it means it is extremely difficult. Heracles was a Greek hero (Hercules in the Roman version) who got into some trouble for killing a member of his family in a fit of madness and was assigned a ser

Toyota to Reduce Span of Control in Engineering

By Jon Miller - June 14th, 2010

The Nikkei reported on June 11, 2010 that Toyota is bringing back front line supervisors, adding a layer of management to staff positions that has been missing since 1989. This is an admission by Toyota, the world’s greatest lean

How to Radically Increase Personal Productivity

By Ron Pereira - June 9th, 2010

Think back to the last meeting you attended. How many people were there? How long was the meeting? Let’s assume – for sake of example – that there were 8 people in your meeting. Let’s also assume the meeting lasted 1 hour. This

21 Questions to Ask When Walking the Model Line, Part 2

By Jon Miller - June 9th, 2010

Continuing our walk on the model line, here are questions 11 through 21 to ask when performing a lean maturity audit: 11. What methods are used to smooth out the variation in workload due to changes in product mix or work volume? What

21 Questions to Ask When Walking the Model Line, Part 1

By Jon Miller - June 8th, 2010

The model line is a value stream or a section of a value stream used as a pilot to demonstrate an organization’s capability to deploy lean systems and behaviors. The model line approach is used early in an organizations lean jour

Leaders Who Think Across Silos

By Jon Miller - June 5th, 2010

A Newsweek article titled ‘Know What You Don’t Know’ interviews Cisco Systems CEO John Chambers and plumbs his insights into the futre of leadership. One passage caught my eye in paticular: You came out of law school

Jim Joyce and Accountability

By Ron Pereira - June 4th, 2010

As those that follow Major League Baseball know, umpire Jim Joyce cost pitcher Armando Galarraga a perfect game earlier this week. For those that don’t know the story, Detroit Tiger pitcher Armando Galarraga needed one more out in or

Good Fortune Deceives, but Bad Fortune Enlightens

By Jon Miller - June 3rd, 2010

Previously we made an analogy between King Pyrrhus and Toyota’s cost of victory in the battle for sales volume. I recommend the Classics once again as a source of wisdom for leaders. In the most challenging of times they could be

Enhancing Total Management Commitment

By Jon Miller - June 2nd, 2010

In an e-mail, Junaid asked: How we will enhance top management commitment and involvement for implementation of Total Productive Maintenance (TPM)? This is a great general question to ask for any effort to establish excellence, maintai

3 Practical Ways to Immediately Reduce Costs

By Ron Pereira - June 1st, 2010

No matter if business is good or bad one thing is for certain… you, and those you work with, should be laser focused on cost reduction. Now be honest, when you read the words cost reduction was the first thing that popped into your m

Fake Lean and the Spotting Thereof

By Jon Miller - May 31st, 2010

If the peddlers of fake lean were as easy to spot as antler salesmen we would have a much easier time staying free of them. I’ve seen some great deals on antlers, and like the emperor’s clothes, the many leaders who have pa

The Fine Print About Lean Transformations

By Jon Miller - May 27th, 2010

Here’s the deal. If you call between now and July 1, 2012 we will guarantee a full 5X return on investment for a lean transformation! Benefit now and pay in 24 easy monthly installments. No capital investment is required. Ready t

The Original Kamishibai

By Jon Miller - May 25th, 2010

By pure chance I came across a book on display at the local public library titled Manga Kamishibai: The Art of the Japanese Paper Theater by Eric P Nash. It is a history of the paper theater art form from the 1930s to modern times. The

Review of Building a Lean Fulfillment Stream

By Jon Miller - May 24th, 2010

Building a Lean Fulfillment Stream: Rethinking Your Supply Chain and Logistics to Create Maximum Value at Minimum Cost by Robert Martichenko and Kevin von Grabe is the latest publication from the Lean Enterprise Institute. The book gui

How to Set Span of Control for Leaders

By Jon Miller - May 21st, 2010

Earlier in the week Jamie Flinchbaugh started a great conversatoin when he asked “what is the right span of control for a manager?” Jamie defined span as: “…how broad an individual managers responsibility is def

The Most Important Aspect of Kaizen

By Ron Pereira - May 20th, 2010

I recently facilitated a SMED kaizen event. Over the years I’ve been fortunate enough to facilitate events all over the world. But this event was different. Very different. You see this kaizen event was in France and short of two tea

The Most Important Muda Walk

By Ron Pereira - May 19th, 2010

We lean advocates often talk about going to gemba, or the place the work is done, in order to see what is actually happening. We also refer to the process of walking in order to seek out waste as going on a muda walk. Muda, for those t

Where Old Dogmas Go to Die

By Jon Miller - May 16th, 2010

The death of dogma is the birth of morality. That’s a bit of winning 18th century philosophy from Immanuel “Never Say” Kant. Morality is the knowing of right from wrong at the level of truth. Dogma is personal opinion

3 Tips for Continuous Improvement Success

By Ron Pereira - May 10th, 2010

I recently wrote about the Long and Winding Road of P90X and Continuous Improvement. In this article I want to share some ideas for how to approach things such as workout programs and continuous improvement as they are surprisingly sim

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