When Externalizing Costs Erodes Brand Value

What would you say if your lean expert suggested cutting the cost of poor quality by drastically reducing inspectors and letting customers find the defects after they left the building? Ludicrous! You exclaim. That’s no cost reduction at all, and we risk losing trust with customers. That is an example of

Continue Reading

GA 124 | How to Utilize People-Centric Leadership with Ron Harper

Today’s guest is Ron Harper, President of Cogent Power Inc and Canadian AME board member. Ron talked to us about people-centric leadership, how to transition to it from a traditional leadership approach, the obstacles you might encounter, and more. An MP3 version of this episode is available for download here. In this

Continue Reading

Standard Work for Dairy Farmers

The next time someone claims to have a work day that is too unpredictable, non-repetitive, requiring flexibility or otherwise not amenable to structuring and improving via leader standard work, have them study A Day in the Life of a Dairy Farmer, courtesy of Tillamook Cheese Factory in Tillamook, Oregon, pictured

Continue Reading

Respect by Sharing Knowledge

Gaining knowledge is the first step to wisdom. Sharing knowledge is the first step to humanity. – Unknown Well over a decade ago when I became president of a medical device company, I already had many years of Lean experience. I knew what fundamentals needed to be put in place, what systems needed

Continue Reading

GA 123 | How to Reflect on Your Lean Journey with Phil Roether

Today’s guest is Phil Roether, President Emeritus of AME. Now retired, Phil shared some stories from his impressive career and reflected back on the ups and downs of his lean journey thus far. An MP3 version of this episode is available for download here. In this episode you’ll learn: Phil’s background (2:37)

Continue Reading

Rebranding the Suggestion Box? Do Explain

This suitcase-sized box was placed just outside the front doors of an old Catholic school in Oregon that had been converted into a hotel and restaurant. It boldly demanded EXPLAIN. Perhaps it the nuns that once ran the place put it there as a convenient reminder for us to always be penitent

Continue Reading

My Ideal Day

It was around 11:30 PM on a Thursday night a little more than 7 years ago. I was sitting at my home office desk working late into the night. What was I working on? Two words – Gemba Academy. You see, when we first started Gemba Academy back in 2009

Continue Reading