GA 138 | How to Use Kata to Create Service Excellence with Karyn Ross

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This week’s guest is Karyn Ross, an author and lean practitioner who specializes in applying continuous improvement in a service context. Ron and Karyn discussed Coaching Kata, the role of creativity, her book, and much more.  An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Karyn’s background and how she first learned about lean (3:53)
  • The quote that inspires Karyn (9:45)
  • What Toyota Kata is all about (11:03)
  • How Karyn learned about the Improvement or Coaching Kata (12:57)
  • The importance of coaching (15:02)
  • The impact of coaching on creativity (17:49)
  • How kata applies to service organizations (21:19)
  • About Karyn’s book (26:07)
  • What “Respect for People” means to Karyn (27:58)
  • The best advice Karyn has ever received (32:31)
  • Karyn’s take on failure (34:10)
  • What Karyn is most proud of (37:17)
  • What Karyn is currently reading (38:44)
  • Karyn’s role at the upcoming KataCon conference (40:19)

Podcast Resources

Register for the Upcoming TWI and Kata Summits

 

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Join continuous improvement practitioners from all over in San Diego on February 21-22, 2017 for the annual TWI Summit and KataCon, the Kata Summit.

Register using promo code “Gemba” and receive 10% off!

Click here to learn more.

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What Do You Think?

Does having a coach help or hinder one’s lean journey? Why or why not?

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