My kids have all had it and most recently my wife got it. I, knocking on wood, have escaped it so far but I am not getting cocky about it!
In any event, at one point last week 2 of my 4 kids were sick along with my wife. So we called our pediatrician for the kids and our family doctor for my wife.
My experience with the pediatrician was less than exemplary… but I’ll save that story for another time. The thing I want to explore in this article was the process we used to get my wife in front of a doctor.
Care Now Here We Come
Our family doctor was not able to see my wife on the day we called… and since she was feeling REAL bad we decided on the ‘Doc in a Box’ known as Care Now.
I remembered seeing a commercial about a web check-in process for Care Now. So I decided to give it a shot. I got to their website and in just a few clicks was booking my wife’s appointment. I entered in all the insurance details and other stuff meaning she would not have to do this in the office.
A few minutes later I was done. The confirmation page said they would call when it was time for my wife to come in. They asked how long the commute was which I’m assuming they took into consideration.
About 40 minutes after submitting the form they called for my wife to come in, meaning she got to ‘wait’ in the comfort of our home and not some germ filled waiting room.
And while she still had to wait a few minutes once she got there it seemed to be much better than her having to go there and fill out all kinds of paperwork and then wait even longer.
What Do You Think?
So, I’m curious, do you think this web check-in process is lean? Or are they treating – no puns intended – the symptoms and not the problems of poor internal processes that create the waiting in the first place? What do you think?