Room Service Menus Gone Bad

Telling the business traveler “you are in an inviable position” is bold but may not be the best way to sell freshly squeezed orange juice for 5 Euro per glass. The definition of “inviable” is “unable to sustain its own life” or “not capable of” doing something, being or growing. Technically speaking we humans need food, oxygen, water and sleep to survive so perhaps this room service menu was simply making the hard sell to buy food. As far as the broader and more disturbing claims this document makes about its readers, other than my inability to spring for the orange juice, I beg to differ.

I won’t reveal the identity of this major international hotel chain other than to say it rhymes with “share the fun”, so that’s what I decided to do.


  1. Redge

    February 24, 2011 - 5:38 pm

    I think the logo on the top right of the menu is a good hint too! Viability is always a good topic of discussion, especially as we continue the climb out of this recession.
    Thanks for the chuckle.

  2. Stephen Hodgson

    February 25, 2011 - 4:58 am

    Um.. I think I can see the name..
    Sorry to blow up your spot!
    As someone who is responsible for making sure our labels leave the printer correct……. I hate to say it happens. The key is having a system to catch it. We know a mistake is not a defect until we let it become one.

  3. Mike

    February 25, 2011 - 6:23 am

    Uh, you don’t have to identify the name of the hotel, the menu says “Sheraton” in the upper right corner. This looks like something from one of the sites! You should send it in to them.

  4. Oliver

    February 25, 2011 - 10:44 am

    The beans are spilled by the top-right corner of the menu.
    I’m guessing they meant to say “enviable”?

  5. Alex

    February 25, 2011 - 11:45 am

    Great Find Jon!
    But I think the Sheraton did themselves in by placing their logo on the top right hand of the menu.

  6. John Santomer

    February 26, 2011 - 12:26 am

    Dear Jon,
    Talk about monkeys gone wild…I think the orange just slipped…inviable isn’t it? 😉

  7. Joseph

    February 28, 2011 - 2:37 pm

    With leaving the Hotel name on the top of the menu and saying “I won’t reveal the identity”. I think the score is, (Sheraton 1 – 1 John).
    As a poor speller myself I can recall sending out a very important messages on the product only to have a member of management write back quoting a spelling mistake in the note. If I had written to him saying, “Get out of your ofice quickly as the building is burning down around you”. He would have wrote back. “Joe you have spelt OFFICE wrong”.
    This is not a big deal. Nobody died. You Americans spell lots of things wrong but us English, keep a stiff upper lip and make allowance for you. Sheraton is the Rolls Royce of Hotels so they must be doing something right.
    How many Americans can actually speak the native American language let alone spelling in it. So there.
    Lets get back to some good old fashioned LEAN Manufacturing. The mistakes that are made at that cost thousands of jobs and companies.
    Up with this I will not put. ( Winston Churchill )
    Hav ay nise day.

  8. Joihn Santomer

    March 13, 2011 - 1:07 am

    :-)) Dear Joseph,
    I beleive the score board should read (Sheraton 1 – 1 Jon [Miller] and Joseph 1)…. Hhhhhh!
    Oh and Joseph ole chap, you can ease up on the stiff lip…I’d take your allowance and hand it over to the American. Wink, wink, ;-)!
    Alredi had anise day! (Maybe Chef Ramsey could let that slide for now…)

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