This week’s guest is Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. An MP3 version of this episode is available for download here.
In this episode you’ll learn:
- The quote that inspires Renée (2:45)
- Renée’s background (3:28)
- The State of Washington’s lean journey (6:08)
- Some of Renée’s challenges (7:33)
- Renée’s research on fear (10:57)
- The role of love in continuous improvement (13:12)
- The themes of love Renée found (20:47)
- The role of fear (26:30)
- How accountability factors in (29:17)
- What Renée and her team are doing (33:47)
- The book Renée recommends (41:31)
- Right Click to Download this Podcast as an MP3
- Download a Free Audio Book at Audible.com
- Renée on LinkedIn
- Renée’s Website
- A General Theory of Love
- Enterprise Services Lean Culture
- Lean Transformation Services
- Results Washington
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What Do You Think?
From your perspective, how do love and fear each play a role in the continuous improvement movement?